IT Support Services
Fast, reliable IT support is essential to keeping your business productive and connected.
At Cyntex, we deliver responsive, professional support services that resolve issues quickly, minimise downtime, and help your team get back to work. Whether you need day-to-day troubleshooting or ongoing assistance across multiple locations, we act as your trusted technology partner — ready to step in whenever and wherever you need us.
Support That Keeps Your Business Moving
Helpdesk & Remote Support
Our expert support team is just a call or ticket away — providing real-time assistance for technical issues, software problems, user access, and more. Most issues are resolved remotely for fast turnaround and minimal disruption.
Onsite Support Services
When hands-on assistance is needed, our technicians can be dispatched to your location to resolve hardware failures, network issues, or complex system changes.
User Onboarding & Offboarding
We manage the full lifecycle of user accounts, devices, and access — setting up new staff or securely deactivating former users with minimal fuss.
Why Choose Cyntex for IT Support?
Fast Response Times
Get back to business quickly with expert support that prioritises uptime.
Personalised Service
We know your systems, your team, and your business — not just your ticket number.
Proactive Approach
We fix issues before they impact you, not just after you call.
End-to-End Coverage
One partner for devices, networks, applications, cloud, and users.
Proactive, not just reactive
Proactive Monitoring & Issue Prevention
We don’t just wait for issues to happen — we monitor your systems 24/7 to detect problems early, apply updates, and prevent downtime before it impacts your team.
System & Software Updates
Stay current without the headache. We manage patches and software updates across your devices to maintain security and performance.
Asset & Device Management
We track your hardware, monitor performance, and provide alerts when devices are due for maintenance or replacement.
Support that scales with you
Multi-Site & Remote Workforce Support
Whether your team is in-office, hybrid, or fully remote, we deliver consistent support across all users and locations.
Support for Common Platforms
We work across Windows, macOS, Microsoft 365, Google Workspace, VoIP systems, and a wide range of business-critical applications.
Customised Support Packages
Choose from ad-hoc, pre-paid, or fully managed support models — tailored to your operations, budget, and internal capabilities.
Our IT Support services
- Helpdesk & Remote Support
- Onsite Technical Support
- 24/7 System Monitoring
- Patch Management & Software Updates
- User Account Management
- Device & Endpoint Support
- Printer, Network & Wi-Fi Troubleshooting
- Microsoft 365 & Google Workspace Support
- Third-Party Application Support
- IT Documentation & Reporting
Get the Support Your Team Deserves
Whether you’re a small business or growing enterprise, Cyntex delivers responsive, reliable IT support that keeps your people productive and your systems secure.
Reach out today to learn how we can support your team with expert care and minimal disruption.
